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APPOINTMENTS

ONLINE BOOKING | We are a By-Appointment-Only boutique. We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Availability of your preferred staff member is not guaranteed. Please arrive 10 minutes prior to your scheduled service especially if you are a new client. Note your manicurists originally booked online or over the phone is not always guaranteed and can change without notice. If you would like to request a specific manicurist, you can give us a call & we will try our best to accommodate your request.

Please note your online booking appointment is valid only though our La Petite Nail Shop website (Genbook). La Petite is not responsible & can not honor services of 3rd party services or websites that claim to offer bookings/promos/deals for our services.

CANCELLATIONS | Please allow 24 hours or more for rescheduling or cancellation of an existing appointment. This can be done conveniently with our online booking system Genbook or by phone. If by phone please take into consideration when you leave a voicemail after hours, we may not receive it until the next business day. Clients more than 15 mins late or no-show to an appointment will be cancelled & a full charge of the chosen service will be applied.

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GIFT CARDS

Gift card orders are not instant, can take up to 24 hrs to process. La Petite Gift Cards are sold only through our online store (www.lapetitenailshop.com/store), our brick & mortar shop, & can only be redeemed at La Petite Nail Shop. There are no returns, refunds of remaining balance, or cash redemption on Gift Cards. La Petite does not honor or reimburse for lost, stolen, or damaged Gift Cards. Each Gift Card will only be assigned to 1 name when activated. Gift Card balance or name associated are not transferable. There is no expiration on a balance of a Gift Card. La Petite does not honor gift cards/coupons/etc. sold through a third party. All sales are final.

 
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VALUABLES

We suggest that you leave your valuables (i.e. jewelry, phones, laptops) at home. La Petite cannot be held responsible or liable for damaged, lost, or stolen personal items during services in our salon. It is the guests’ responsibility to keep an eye on their personal belongings & make sure that no valuables are left behind upon leaving.

 
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SALON ETIQUETTE

To honor our quiet spa-like atmosphere, as well as the relaxation of other guests, we ask to please use quiet voices in the salon. Please refrain from the use of cell phones and electronic devices that would be loud or disruptive to others, and turn the ringer to silent or vibrate prior to entering the salon. We ask you to be considerate and respectful to other guests & staff while enjoying your experience to the fullest while allowing everyone to do the same.

REFUSAL OF SERVICE | We have the right to refuse service to anyone at anytime. This includes the usage of drugs, alcohol, sexual, discriminatory or demeaning verbal remarks or behavior that we feel is inappropriate & intolerable. As licensed professionals, we follow strict code of ethics. It is very important that a safe & respectful environment is maintained for ourselves and each of our clients.

CHILD POLICY | For safety reasons and insurance purposes, no child under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for children. We feel as a business, children who visit the salon during their parents' appointments or children who are unattended in the waiting area pose a safety issue. We love children, but we hope you understand that we cannot assure for their safety nor be held liable for your child in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated. During their appointment, children need to be able to sit still so that our staff can perform a high quality service.

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CLEAN

We uphold the highest standards of hygiene at La Petite Nail Shop. Metal tools, after each use, are thoroughly scrubbed with hot water and antibacterial soap to make sure there are no particles left on the tools, then we immerse our tools in EPA certified hospital-grade disinfectant for 10 minutes then completely dried and sealed. For our pedicure bowls, we scrub them down with antibacterial soap and hot water to remove all particles or debris, then we immerse the pedicure bowl in hospital-grade disinfectant for 10 minutes. All other surfaces, tables and chairs are also disinfected with the same EPA certified hospital-grade disinfectant. We take pride in the fact that our boutique excels in our meticulous hygiene protocols.

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HEALTH & SAFETY

By State Law we must refuse service to anyone who seems to have any kind of communicable foot, hand or skin disease. A licensee shall not perform services on a client if the licensee has reason to believe the client has an unhealthy condition; a communicable disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected unless the client provides written authorization from a licensed physician.

 
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SICK POLICY

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment. If you arrive for your appointment with visible symptoms of an illness, you will be asked to reschedule your appointment and charged 100% of your original service to reschedule. This is for your well being as well as the health of our employees and other clients. Receiving a service when you are sick is not advised. While in the early and acute stages of a cold, the flu or other illness, a manicure or pedicure service can accelerate the onset of the infection and intensify its severity (via additional circulation of blood & lymph). Please wait until you have been well for at least a week before getting your service. If you do need to cancel your appointment, please do so 24 hours before your scheduled appointment so you are not charged the full amount (refer to Cancellation terms) and we will be happy to reschedule your appointment for a time when you are feeling better.

 
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ALLERGIES & REACTIONS

Natural ingredients are powerful and unique. If you have possible allergies or conditions where reactions may occur, it is the customer’s responsibility to be aware of the ingredients used in our products. Always do a small patch skin test to see if you may have any reactions to our ingredients. Never use products in the eye area, internally, on open wounds, or irritated skin & discontinue use if irritation arises. La Petite cannot be held liable for any reactions, infections, or health complications that may arise from using the products we offer or tools we use.

 
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MEDICAL CONDITIONS

When making any appointments or before your service, please let us know if you are pregnant, have any health conditions, ingrown toenails, special needs (e.g. allergies or injuries). This will help customize your service to ensure the highest satisfaction and benefits.